| Why DDC HRO / Headway?
Flexibility. Experience. Passion. Here at DDC HRO, we understand
the competitive strength that lies in the individuality
of our clients. We seek to support and leverage the strength
that lies in this individuality - creating bespoke BPO
solutions to meet our clients' particular needs. We have
particular management strength and experience in helping
companies to redeploy business functions to alternate locations
- both near-shore and off-shore.
Why BPO?
Competition, cost reduction and quality improvement are inescapable
facts of business life. We help our clients improve their
competitive edge by finding services and solutions they
need that we can provide better, cheaper and more effectively
for them than they can themselves. This allows our clients
to focus on their most important business priorities and
core competencies. In short, we help our clients focus
on top-line business priorities while we help them manage
the bottom-line costs of their day-to-day processing and
administrative activities.
Global Coverage. Offshore Solutions. Onshore Management
24/7/365. With our main Client Support Centres and 3500+
team members in the Philippines - and a growing network
of additional partners and resources in Indore, Hyderabad,
Hong Kong and Singapore - DDC has a powerful range of options
available to staff, support and manage our clients' work
around the world. But we also provide our clients the comfort,
convenience and business benefits of local, onshore project
and relationship management. These carefully-selected individuals
have many years' experience in the successful design, delivery
and management of onshore / offshore business processing
programs.
 Contact
Us
We invite you to speak with one of our management team to
explore the many ways in which we can help you and your
business. Or you can find further information on our website
at: www.ddchro.com
|
Data Administration
24/7/365 coverage & customer care, onshore relationship
management, offshore processing, data maintenance, conversion,
reporting, scanning, keying, coding, tagging.
Human Resource Administration
Multi-country coverage available, employee records & HR
data entry/processing, HR/governance consulting, audits,
management, HRMS, payroll, employee self-service, expat administration,
global & domestic relocation, learning management, succession
planning, benefits enrollment & administration, staffing,
recruitment, workforce management.
Accounts and Financial Processing
Accounts payable/receivable, book-keeping, multi-format claims
processing, reporting, financial data processing, billing
support.
Marketing & Sales
Off-shore tele-campaigns, database administration, list validation,
lead qualification, appointment setting, attrition support.
Document Processing
Mail processing, document preparation, multi-format scanning,
data keying, database set-up, indexing, data storage & retrieval.
Research & Development
24/7/365 coverage & customer care, onshore relationship
management, offshore processing, web research - academic,
financial reporting, marketing in/outbound mail processing,
address validation, document scanning, data keying, coding,
telesales / lead qualification services, database building,
maintenance.
Information Technology
24/7/365 coverage & customer care, onshore relationship
management, offshore processing, web development, custom/turnkey
programming, HTML, XML, SGML coding, data tagging, data /
image hosting. |
