| Outsourced Sales Support
Your Information is Safe with Us
For your peace of mind we utilize numerous security measures
which include:
- Photo ID Cards
- Security Guards
- Biometric Fingerprint Door
Opening & Staff Recognition
Equipment
- Secure Onshore
- Receipt & Handling
- Enhanced Offshore
Security
- Split Document Transmission
- Compression
- Encryption
- Firewalls
DDC operates with a full digital video surveillance system
and has developed our own web front end for those clients
with a requirement to view dedicated operations from the
comfort of their own office.
Disaster Recovery
DDC have 10 business units in the Philippines
within Manila and Leyte. Each unit is self supporting and
has the ability to work on a stand alone basis or jointly
connected to other units. If a disaster was to occur in
one of the units the production could be moved to the other
units.
Disaster Recovery Examples
| D1.
Power failure |
R1. All
units have access to a back up generator |
| D2. Telecommunication
failure |
R2. Switch between
providers or revert to Air Courier |
| D3. Bomb
threat |
R3.
Switch to one of the other units |
| D4. Complete
building disaster |
R4. Switch between
separate geographic locations or to our 'Cold' Disaster
Recovery Facility. |
| D5. Employee
strike |
R5. Business
units are not linked but operate as semi-autonomous
business units. There is no labour union link. |
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Migration of Production from a Unit or Units
All software, procedures and audit logs are kept electronically
and backed up in several locations so migration of any unit
is simple and quick. All procedures and process flows are
the same throughout the units.
Images transmitted to the units are also backed up in both
DDC and Stortext (image Bureau Services). All 10 units have
the ability to push and pull images from DDC and Stortext.
Any images that need to be re-transmitted can be with little
change or manipulation.
Testing of Disaster Recovery
Power: All back up generators are checked and maintained on
a regular basis.
Telecommunication: As a matter of course we use 5 different
communication providers.
Air Courier: Although we scan and send images via telecoms
we still use Air courier to send CD/DVDs of images and hardcopy
documents where required.
Migration of Production
Some projects have peaks in which we need additional capacity
for a short period. This is dealt with in some cases by pushing
a percentage of the processing to other units. This tests
our ability to move data and the migration and implementation
of live projects between units.
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